Bill Buddy is our trusted third party organisation which facilitates all Direct Debit Requests ('DDR') in our engagements. LFCG typically offers a DDR payment option for implementation and training programs that include recurring payments. This flexible payment plan allows you to free up your time to focus on the firm's core business.
Law Firm Consulting Group Pty Ltd, ABN 14 629 475 172
Address: 6/214 Graham Street, Port Melbourne VIC 3207
1300 853 140
Consulting Services to law firms, including practice management support, IT services, and Accounting setup. Fee schedule varies depending on nature of work, resourcing from:
AUD 200.00 p/h +GST (LFCG is an Australian business and all transactions will be billed in Australian dollars).
Refunds or write-offs of invoices are solely at the discretion of LFCG's Directors. The engagement can be terminated by the payer at any stage.
Details about delivery times will vary dependant on the nature of the engagement. If there is a delay to the timeline specified in the scope of works (as a result of LFCG's mismanagement of the project), then you will be notified and an option will be provided to obtain a refund.
When you engage with LFCG, you trust us with your information and expect us to protect and use it appropriately. We take privacy seriously and are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information.
2. What Information is collected?
Examples of Information we may collect from you includes your firm name, address, staff profiles, practice area details, and custom documentation and precedents. We will not use Sensitive Personal Information for marketing purposes.
3. What Information is collected?
We collect Information in a number of ways. We may collect your Information directly from you or in the course of our dealings with you, for example:
We will only collect Information from you that we reasonably require for one or more of our business functions or activities and will do so in accordance with the Australian Privacy Principles. The kinds of Information we may collect from you will depend on what type of interaction you have with us. In some circumstances, we may collect Information from third parties such as credit reporting agencies or marketing agencies. Where we do, we will ensure that we act in accordance with relevant Australian laws.
4. Third-party website links
5. How we store the Information
Where we store your Information depends on what interaction you have had with us. However, some areas may include databases for processing customer enquiries, feedback or for general data processing or databases for email or SMS communications. We are based in Australia and your information will be processed in Australia.
6. Information Retention or Deletion
LFCG retains user access to your practice management system and other information for as long as you maintain your support requirements with LFCG. If you withdraw consent to the collection or use of your Information, LFCG will immediately delete such Information.
We will take appropriate measures to destroy or permanently de-identify your Information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.
7. How your Infomormation will be used
We collect your Information so that we can use it for our functions and activities and provide consulting services to you, which include, among other things. LFCG does not sell your Information to third parties.
We take protecting your Information seriously and are continuously developing our security systems and processes. We take reasonable steps to protect your Information from misuse and loss and unauthorised access, modification or disclosure. We do this by having physical and electronic security systems and by limiting who can access your Information.
Your Information may be held in electronic or hard copy form. We use third party service providers to store some personal information. As our website and communication platforms are linked to the internet which is inherently insecure, LFCG cannot provide any assurance regarding the security of the information you communicate to us online. We cannot guarantee that such information will not be intercepted so you transmit such information at your own risk. Please contact us if you become aware of, or suspect, any breach of security. If we become aware of a data breach that is likely to result in serious harm (for example, your Information was shared with unauthorised persons) we will notify you as soon as is practicable about that actual or possible breach.
With your consent: LFCG may share your information other than as described in this policy if we notify you and you consent to the sharing.
9. Contact Us
We are committed to ensuring that at all times there is strict adherence to the Australian Privacy Principles, in the event that you are dissatisfied in any way with the collection, use, storage and/or disclosure of your Information or believe that there has been a breach of
the Australian Privacy Principles, we invite you to contact us as soon as possible. Complaint or any queries may be directed by:
E-mail at email@example.com or calling on 1300 853 140
Writing to us at the below address:
Law Firm Consulting Group Suite 6, 214 Graham Street Port Melbourne VIC 3207
If you are not satisfied with the manner in which we deal with your complaint, you may refer it to the Office of the Australian Information Commissioner (“OAIC“). You can contact OAIC by: